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Activity overview

Latest activity by Tea
  • Tea created an article,

    I am traveling with friends, can we stay in the same room?

    While we cannot guarantee it, we will always do our best to keep you and your friends in the same room. In the case where you have separate bookings, please get in touch with the reception team, gi...

  • Tea created an article,

    Can I extend my say?

    Of course! Our colleagues at reception will gladly add nights to your reservation or you can do it yourself online online

  • Tea created an article,

    Is it possible to book for someone else?

    Yes, it is. Please note however that your card will be charged should the guest incur any additional charges during their stay or if they damage the property. That's why we recommend you do this on...

  • Tea created an article,

    My voucher is not working.

    We are sorry to hear this! Please get in touch with us via email including all of your voucher details and we'll happily help you.

  • Tea created an article,

    I have a voucher, how do I use it?

    When you book your bed or room direct on our website, choose the PAY ON ARRIVAL option in step 3. Present your voucher at check-in and the receptionist will redeem it for you! All Covid-related vou...

  • Tea created an article,

    My discount code is not working.

    Discount code are subject to various date restrictions. Please check your discount code details here or get in touch with us via email for further assistance.

  • Tea created an article,

    I have a discount code, how do I use it?

    You can apply your code in the LOYALTY OR COUPON CODE section in step 3 of your booking experience, when making a reservation directly on our website.

  • Tea created an article,

    I have not yet received a confirmation email. Did my booking work?

    Sometimes our emails don't make it to your primary inbox. Please check your spam inbox as well as any other promotion inboxes you may have.If this doesn't work, please get in touch via email.

  • Tea created an article,

    What is your policy for guests who are under 18?

    If you are under 18 years old and not part of a school group then you must be accompanied by a legal guardian and stay in a private room or a private dorm.No one under the age of 18 can share a dor...

  • Tea created an article,

    Can I make a reservation without a credit or debit card?

    No. You will need a valid credit or debit card to make a reservation online or over the desk.However, some hostels will allow cash payments for reservations made at reception.