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Can I pay for my reservation online?
Of course! Click here to pay the remaining balance! You can also take advantage of our brand new pre-check-in page to settle the remaining balance and input your ID details, streamlining your chec...
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Can my travel buddy check in before me?
Absolutely! Your travel buddy can totally check in ahead of you, even if you're the one who did the booking.Just make sure they bring along the confirmation number and are ready to cover the full r...
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Can I bring guests in who are not staying at the hostel?
Due to security reasons and the safety of other hostel guests, visitors are only allowed in public areas (reception, lobby, bar) and in private double or twin rooms.For private rooms, the number of...
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What payment forms do you accept?
We currently accept payments by card (Visa, Mastercard and Switch) and bank transfer.
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4. Other important points
4.1 Please note that any detailed changes to the booking must be done by e-mail. In order to accelerate the process, don’t forget to mention the hostel you are booked in and your reference number. ...
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Staff picks and good-to-know info when staying in Newquay
Check out the list below to see what our staff recommend and get the info on handy opening hours and cool hostel activities during your stay in Newquay. It's all part of the real hostel experience,...
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Directions to the Alexanderplatz hostel in Berlin
Below are the directions to your hostel in Berlin Alexanderpltz. Additionally, we've included the Google Maps link for your convenience so you can easily access the location. From Berlin Brandenbur...
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Do you have gender-neutral dorms?
All of our mixed dormitories are intentionally designed to be gender-neutral.We believe in fostering an inclusive and welcoming environment for every guest. In these dorms, individuals of any gende...
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I have a discount code, how do I use it?
You can apply your code in the LOYALTY OR COUPON CODE section in step 3 of your booking experience, when making a reservation directly on our website.
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When will my card be charged?
If you have chosen a non-refundable rate on Hostelworld, Booking or Expedia then your card will be charged any time after your booking has been confirmed.For flexible rates, your card will be charg...