4.1 Please note that any detailed changes to the booking must be done by e-mail. In order to accelerate the process, don’t forget to mention the hostel you are booked in and your reference number.
4.2 Groups may have to pay a damage deposit during check-in; given that there is no damage done to the property by the time of the check-out, the amount will be returned.
4.3 We require an in date government approved - driver’s license, passport or national ID card at check-in.
4.4 In compliance with the UK’s new ETA (Electronic Travel Authorisation) policy, all visitors traveling to the UK after April 2025, from visa-exempt countries must apply for and obtain an ETA before entry. Please note that this policy applies to all eligible individuals, and failure to secure an ETA may result in denied entry. It is the responsibility of the traveler to ensure their ETA is obtained before their journey. Failure to apply that results in booking cancellation is non-refundable. For more details on how to apply and the specific eligibility requirements, please visit the official UK government website.
4.5 Bookings on option will be automatically cancelled on the date agreed between both parties.
4.6 Payment of any part of the invoice means these Terms & Conditions have been read and agreed.
4.7 Children under the age of 18 are only allowed to stay in private rooms or dormitory rooms that are booked for use of one family or group of persons. Children under 18 years of age cannot share dormitory rooms with other guests that are not part of the family or group. Failure to adhere to this rule will result in automatic Cancellation with no refund given.
4.8 Groups of children under the age of 12 are not permitted, with an exception of a small proportion of the group being 11-years-olds, if they fall into the same school year.
Failure to comply with this rule will result in automatic cancellation with no refund given.
4.6 Please note the following are not allowed at our Amsterdam properties (The Winston, Flying Pig Downtown, Flying Pig Uptown): anyone under 18 years of age, stag parties, hen parties, groups of Soccer fans in the city for international or national matches, groups for 10 people or more (unless booked on www.st-christophers.co.uk/groups).
