First, check the rate and cancellation policy shown in your booking confirmation.
• Flexible bookings cancelled within the applicable free-cancellation period qualify for a refund of any eligible prepaid accommodation charges.
• Non-refundable bookings do not qualify for a refund after the one-hour grace period.
• Cancelling a booking does not itself confirm that a refund will be issued.
Any request outside the confirmed cancellation policy must be reviewed by a member of our team. Please do not consider a refund approved until you receive written confirmation from us. For further assistance, please get in touch.
