I haven't received my refund.

Please allow up to 21 working days to receive the refund, counting from the moment we have confirmed the request. 

If the 21 working days have elapsed and you still haven't received your money, please get in touch.

All our online charges and refunds are handled through Stripe. Once your refund has been processed, you'll receive a receipt via email using the address you provided during booking.






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Most of our Receptions are open 24/7
excluding London Greenwich, London The Inn (London Bridge), Newquay and Bath
Check-in & Check-out times
Check-in starts at 3 PM for St Christopher's Inns, 2 PM for Flying Pigs! Check-out before 11 AM for all St Christopher's (10 for Bruges), 10:30 for Flying Pigs!
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Benefit from the BEST PRICE GUARANTEE when you book directly on our website or over desk with our lovely staff!